Sophia

Frequently asked questions

Who is Sophia?

Sophia is an educational technology company which connects fully vetted and verified tutors with clients seeking 1:1 private tuition via our intuitive, on demand mobile app. Acting as an agent for tutors, we built Sophia exclusively to meet the needs of progressive clients and tutors living in a highly competitive, changing world.
Scheduling face-to-face home tuition with Sophia is stress free. High quality 1:1 private tuition is booked via our mobile app and tutors can often arrive within a few hours or be booked as a scheduled tuition session.

Sophia tutors are allocated to a tier level, based on their qualifications and experience. Booking confirmations are made instantly via our App, based on subject and tier level requirements selected by clients and the scheduled availability of tutors. Payment is cashless and operates with the click of a button through our payment partners at Stripe. This ensures that clients are able to pay tutors safely and securely.
This is tutoring reimagined.
Sophia is an intuitive on demand mobile app that connects tutors who love teaching with clients seeking high quality tuition. Gone are the old industry days of delays, disappointments, expensive ‘middlemen’, vying for jobs and monthly invoicing. We consider ourselves to be a disruptor of the private tuition industry as the first on demand mobile app in the UK and believe this to be a badge of honour.

Safety is paramount at Sophia. All tutors are vetted against the Safer Recruitment in Education standards for Keeping Children safe in Education and are met face-to-face by our highly experienced Education Team, so that there are no strangers on the platform. We wouldn’t put anyone on the platform that we wouldn’t feel comfortable with tutoring our own children.

Private Tuition you can trust. Sophia is delighted to be an industry leader in protecting all of our Sophia clients; students, parents and tutors. Every Sophia tutor working on the platform has a valid DBS certificate, verified references, and we are the first tutoring agency in the UK to ensure that every session booked via the Sophia App is covered by both £1million Professional Indemnity and £2million Public Liability Insurance.
All Sophia tutors have been fully vetted and met in person by our experienced education team, this includes holding a valid DBS certificate and verified reference. This ensures that all tutors on our platform have passed our stringent verification and onboarding process and comply with our high expectations.

Sophia Tutors are allocated into our unique Tier system based on their qualifications and experience. Clients are able to select the tier option that best suits the learning needs of students.

We regularly collect feedback to ensure you can book an outstanding and consistent tuition session – every time.
Tutors interested in joining us can do so by signing up to Sophia and begin the verification process. Clients interested in using Sophia can register with us by downloading the Sophia App from the App Store or via the links on our website.

We’d love to hear from you if you have any questions.

How it works?

Becoming a Tutor on Sophia is quick and easy!

1. Register via www.Sophia.app or Download the App (Google Play or App Store).
2. Create your profile. Upload your identity documents and qualification information We will then review your profile and our education team will aim to follow up on your application within 48 business hours.
3. Selected tutors will be invited to meet us face-to-face at an on boarding session at our Head Office.
During on boarding, we will show you how to set your availability, review your schedule, complete session feedback and generally Be your own Boss on the App.
4. Once your Identity documents have been verified, including your DBS and references, your profile is activated.
5. Clients will be able to view your profile, confirm you for a booking and we will send you all of the information you need to know for your session, all via your phone. Payment is done via the app too – which is why we ask for your bank account details before you can be a verified tutor.

Happy Tutoring!
You can view details on our Tier system here.
Our clients pay tutors based on their level of experience and qualifications. Tutors are allocated a Sophia tier and paid as follows
Sequoia  £66.60
Fir           £55.50
Oak         £37.00
Yes, we understand that not everyone has experience. As long as you have a passion for education, an excellent academic record, good communication skills, and have a high understanding of the subject matter, you are a candidate.
Using Stripe, you will receive instant payment from clients following the end of your tuition session. It’s quick, safe and simple. Tutors need to register their details with Stripe and are responsible for connecting their bank information to the Admin Portal / Stripe to receive their earning from clients.
No DBS? No problem. Sophia is here to help. Get in touch with us hello@sophia.app and we can help you with your application.
As Sophia, we take safeguarding seriously.
We want everyone who uses Sophia to feel safe and secure which is why we have a number of features and procedures in place to help you feel safe:

On Boarding Checks for Clients

* Our education team contacts all of our registered clients to find out more information about their children and areas of educational support they require.
* We require a OTP validation from clients to ensure they have UK mobile at Registration.
* To use Sophia, we require a valid Payment card.
* Sophia’s payment portal with Stripe collects and verifies bank details and the registered residential address.
* Sophia checks you in and out of every tuition session so the App knows where you are working.

1-1 Block

1-1 Block gives our tutors the power to easily prevent clients from booking you – whether it’s because you can’t face climbing staircase, don’t like the dog, or you’d simply prefer not to see them again.
Requests need to be made by contacting Sophia directly to enable this service.

Sky Guard

We have partnered with SkyGuard to offer our Tutors peace of mind through the SkyGuard Smartphone application. Skyguard is a service that connects lone workers to a central team in the event of an emergency. Sophia Tutors receive a special discounted price on the annual subscription price.
For more information regarding SkyGuard click here.
Tutors can contact SkyGuard directly at 0845 0360 999 for more information

Blacklisting

If a client acts inappropriately towards you, or makes you feel uncomfortable, tell us. After reviewing the situation, we’ll make the call whether we place them on our Blacklist or not – which means they’ll no longer be able to book on our platform.
Sophia provides 1-1 face to face private tuition via our on demand app in the Greater London area. We also offer online tuition for clients around the world with our team of UK based tutors which can be booked by downloading the app or via our web booking portal.